Frequently Asked Questions

  • How does Matt’s Flights work?
    I send out weekly flight deals directly to your inbox. This is not a search engine. I do all the searches. That's why 500,000+ people love my service :)
    Premium Subscribers have 24/7 direct access to me via email to run personal custom searches for their needs.
  • Is Matt’s Flights free to join?
    Yes, Matt's Flights offers a free subscription that gives you the best deals on airline tickets both domestically and internationally.
    I also offer a Premium subscription option that provides additional benefits and perks for those who want ALL of the deals that I have to offer. You get personal 1 on 1 email support from me to help you with all of your travel and flight planning needs. Sign up to try my Premium service for Free Here  Disregard if you're already a Premium member!
  • I forgot my password, how can I reset it/make a new one?
    If you've forgotten your password, no worries! Simply visit this page by clicking here and clicking the forgot password link. You can then enter your email address used to sign up, and you will receive an email with simple instructions to update your password.
  • How can I cancel my Premium subscription?
    Easy! Simply log into your account and click on Update Billing. There is a button on this page to cancel your subscription. Alternatively, you can e-mail us at if you would like to cancel and we can do it for you. NOTE: Cancelling does not REFUND you. If you are seeking a refund, we can provide one if you are within the first 30 days after paying for your subscription. On some occasions we can refund past the 30 days as well, but this is on a case by case basis.
  • How do you find such cheap flights?
    I have dedicated my most valuable resource, time, to be able to look non-stop for cheap flight deals and airline mistakes. I spend many many hours on the computer constantly seeking out great deals for my subscribers so that they don't have to!
  • What countries do most of your deals depart from?
    Right now I primarily focus on providing deals that depart from the United States & Canada. I offer both international and domestic deals.
  • What Cities exactly?
    If you don't see yours within my deals, just email me and I'll add it!
    Canada: If you don't see yours, just email me and I'll add it!
  • Can you assist me in finding cheap deals to specific destinations?
    Of course. I am only an e-mail away from helping you vacation to your dream destinations for fractions of the true cost :)
  • Why am I not receiving emails from my Region?
    Please make sure you have chosen the correct region when you sign up. If you are having issues please feel free to email me directly and I will manually put you on the correct list.
  • How many emails will I receive?
    You will only receive e-mails when the flight deals I find are just too good that it would be a disservice to not share them with you. As a free member you can expect 4 emails per month. Premium members can expect around 12-15 deals per month.
  • Is my credit card information safe if I join your Premium service?
    Yes! Your information is 100% safe and secure. I use an SSL for security protection and process payments via Stripe (similar to PayPal).